IT Analyst

POSITION SUMMARY: The IT Analyst is responsible for ensuring all systems both internal and customer facing are running at peak performance.
System administration over key components of The Republic of Tea's infrastructure such as wireless access points, switches, routers and SANs.
Day-to-day desktop support for end-user software and hardware.
Assist in maintaining and supporting on-premise ERP System.
Plan, schedule, and control project activities to fulfill objectives and satisfy project requirements.
Prepare system design specifications. Transfer functional requirements into process design documents used by developers to code. The design specifications will include data mapping, business edits, and other processing requirements.
Responds to telephone calls, email and personnel requests for technical support in a timely manner.
Documents, tracks, and monitors issues to ensure a timely resolution.
Installs new software releases and system upgrades. Evaluates and installs patches and resolves software related problems.
Performs and monitors system backups and recovery.
Maintains data files and monitors system configuration to ensure data integrity.
Bachelor's degree in Computer Science or closely related field.
3+ years of experience in IT.
Experience administering and supporting Windows Server environment, including server images, security hardening, application installs, hardware maintenance.
Experience in VMware administration, Active Directory Administration, Server Builds, Patch Management, Problem determination/resolution, and Backup/Recovery.
Intermediate level knowledge of SQL.
Knowledge of EDI transactions.
Experience with EDI implementations and integrations with a third-party provider.
Intermediate level knowledge of computer networking including switches, routers, firewalls and wireless access points.
Cisco Networking
Cisco Meraki
Microsoft Windows
Apple OS X
Adobe Creative Cloud
Microsoft Office 365
SQL Server
3CX Phone System
Sage X3
ERP/WMS Software Support

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